Emergency Maintenance Request Instructions
A emergency maintenance repair can be requested by either submitting a Maintenance Request form via Web Portal, or by calling the Chances Are Realty Manage Office at 301-776-2444 x205, or by sending an email to the Residential Property Manager .
For your safety and convenience, Chances Are Realty Manage Office provides a 24 hour emergency maintenance answering service to answer and route your request. Listed below are situations that require our Maintenance Technician to visit a property to make the necessary repair after regular business hours. These situations must be dealt with at the time of the call from the resident and not be scheduled for the next business day. It is the emergency answering service’s responsibility to contact the appropriate contractor to make the repair at the time of the request from the resident.
The following are examples of what is considered an “after hour’s maintenance emergency:”
HVAC
• No heat in the property and the outside temperature is below or forecasted to be below 45 degrees
• No air conditioning in the property and the outside temperature is above or forecasted to be above 80 degrees
ELECTRICAL
• No electricity to major appliances such as a refrigerator, stove, or HVAC units
• No electricity to over 50% of the home
PLUMBING
• No usable bathroom in the property
• Burst water supply lines
APPLIANCE REPAIR
• Refrigerator repair
STRUCTURAL
• Storm damage to roof: tree limbs through roof, etc.
• Community entrance blocked
SECURITY
• Actual fire on property
• Fire Systems: Smoke alarm continuously sounding, sprinklers running, etc.
• Break In/ Burglary
• Broken lock/ window that is easily accessible (i.e. first floor)
If any of these scenarios apply, please call the Chances Are Realty Manage Office at (301) 776-2444 x205. WAIT FOR THE AFTER HOURS OPERATOR TO PICK UP or RETURN YOUR CALL. IF WE ARE ON ANOTHER LINE, THE EMERGENCY ANSWERING SERVICE PERSON WILL RESPOND BY RETURNING YOUR CALL IMMEDIATELY.